SHIPPING POLICY
1. About Our Shipping
Weaver's Story / WSNZ works with specialist third-party production and fulfilment providers to manufacture, print, package and ship our products.
Many Weaver's Story products are made to order. This means your product may be manufactured or printed specifically for you after your order is placed.
Products may be fulfilled from different production facilities depending on the product, destination, availability and most appropriate fulfilment location.
2. Production and Processing Times
Because many products are made to order, please allow time for production before your order is shipped.
Production times vary depending on the product, production facility, order volume and other circumstances.
Estimated delivery information displayed during checkout may include both production and shipping time where available.
Production and delivery estimates are not guaranteed unless expressly stated otherwise.
During busy periods, product launches, public holidays or circumstances outside our reasonable control, production may take longer than usual.
3. Shipping Destinations
Weaver's Story may ship to New Zealand and selected international destinations.
Available shipping destinations and shipping methods will be shown during checkout.
Some products may not be available for delivery to every country or region because of carrier, customs, production or legal restrictions.
4. Shipping Costs
Shipping charges are calculated according to factors including the products ordered, quantity, delivery destination, fulfilment location, package size and weight, and available shipping service.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
5. Separate Shipments
Products within the same order may be manufactured or fulfilled by different production facilities.
As a result, an order containing multiple products may be dispatched separately, arrive in multiple packages, have more than one tracking number, or arrive on different dates.
Receiving part of your order before another part does not necessarily mean an item is missing.
6. Estimated Delivery Times
Delivery times depend on the product, production location, destination and shipping method.
Any delivery dates or timeframes displayed at checkout or provided after purchase are estimates unless expressly stated otherwise.
Delays may occur because of production delays, carrier delays, customs processing, severe weather, public holidays, incorrect or incomplete addresses, local delivery disruptions, or circumstances outside our reasonable control.
Where tracking is available, tracking information will be provided after the relevant part of your order has been dispatched.
7. International Orders
International orders may be subject to customs duties, import taxes, fees or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.
Customs processing may also delay delivery. Weaver's Story does not control customs authorities or the time required for customs clearance.
8. Shipping Addresses
Please check your delivery address carefully before submitting your order.
Because made-to-order products can enter production quickly, we cannot guarantee that an address can be changed after an order has been placed.
If you notice an error, contact us as soon as possible. If production or shipment has not progressed too far, we will attempt to correct the address.
Once an order has been dispatched, we may be unable to change its destination.
Additional production or shipping charges may apply where an order must be reproduced or reshipped because an incorrect or incomplete address was supplied by the customer.
This does not affect your rights where the address error was caused by Weaver's Story or one of our service providers.
9. Returned-to-Sender Packages
A package may be returned to the fulfilment facility because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect the package, or another delivery issue.
If this occurs, please contact Weaver's Story.
Where reshipment is possible, additional shipping charges may apply where the return resulted from an incorrect address, failure to collect the package or another circumstance attributable to the recipient.
This does not affect your rights where the return occurred because of an error by Weaver's Story, our fulfilment provider or the delivery service.
10. Delayed Orders
If your order has not arrived within the estimated delivery period, first check any tracking information provided.
Carrier delays occasionally occur even after a package has been dispatched.
If tracking has stopped updating or the order remains undelivered for an unreasonable period, contact Weaver's Story so we can investigate with the relevant fulfilment or delivery provider.
11. Lost Orders
If you believe an order has been lost in transit, contact us as soon as reasonably possible.
Please provide your order number, the name used for the order, delivery address, and any relevant tracking information.
We may need to confirm the delivery address and allow the carrier or fulfilment provider reasonable time to investigate.
Where an order is confirmed as lost in transit, we will provide an appropriate remedy, which may include a replacement or refund, subject to applicable consumer law.
Because fulfilment and delivery providers may impose time limits on shipping investigations, please report suspected lost packages promptly.
12. Orders Marked as Delivered
If tracking shows an order as delivered but you cannot locate it, please check the delivery location and surrounding property, other members of your household or building, and any delivery notices. You may also need to contact the carrier.
If the package still cannot be located, contact Weaver's Story and we will assist with reasonable investigation where possible.
A tracking status of "delivered" does not automatically determine your legal rights if there is evidence that the order was not actually delivered to the correct recipient or location.
13. Damaged Packages
If your order arrives damaged, please retain the product and packaging and contact us promptly.
Photographs of the product, packaging and shipping label may be required so we can investigate the damage and arrange an appropriate remedy.
Further information is provided in our Returns & Refunds Policy.
14. Contact
For shipping enquiries, contact:
Weaver's Story / WSNZ
Email: kingdomofkopu@gmail.co