Frequently Asked Questions
What is Weaver’s Story / WSNZ?
Weaver’s Story / WSNZ is an independent New Zealand-created fictional universe featuring original Kingdoms, characters, locations, artifacts, stories and interactive experiences. The world extends across the website, books, artwork, merchandise, Explorer Journals, the Discovery Archive, Explorer’s Log and other experiences.
Are Weaver’s Story products made to order?
Many Weaver’s Story products are made to order. This means an item may be printed or manufactured specifically for you after your order is placed. We use specialist third-party production and fulfilment providers to manufacture, package and ship certain products.
How long will my order take to arrive?
Delivery times vary depending on the product, production location, destination and shipping method. Because many products are made to order, delivery estimates may include both production and shipping time.
Any delivery timeframe provided at checkout is an estimate unless expressly stated otherwise.
Why did only part of my order arrive?
Products in the same order may be produced at different fulfilment facilities. This means your order can arrive in separate packages, on different dates and with different tracking numbers.
Receiving one part of your order before another does not necessarily mean the remaining items are missing.
Do you ship internationally?
Weaver’s Story may ship to New Zealand and selected international destinations. Available destinations and shipping methods will be displayed during checkout.
International customers may also be responsible for customs duties, import taxes or other charges imposed by their country.
Can I return something if I change my mind or order the wrong size?
Because many Weaver’s Story products are made specifically for each order, we generally cannot accept returns or exchanges simply because you changed your mind, selected the wrong size or colour, or ordered the wrong product or variant.
Please check product descriptions and sizing information carefully before ordering.
This does not affect your rights under applicable consumer law if an item is faulty, damaged, incorrectly supplied or does not match its description.
What happens if my product arrives damaged or incorrectly printed?
Contact Weaver’s Story as soon as reasonably possible. Include your order number, a description of the problem and clear photographs showing the issue.
Please keep the product and its packaging until we confirm they are no longer required. Depending on the circumstances, an appropriate remedy may include a replacement, reprint or refund.
What if I receive the wrong product?
Contact us promptly with your order number and photographs of the product you received. If we confirm that an incorrect item was supplied, we will arrange an appropriate remedy at no additional cost to you.
What happens if my order is lost?
If your order has not arrived within the estimated delivery period, check any tracking information first. If tracking has stopped updating or you believe the package has been lost, contact Weaver’s Story as soon as reasonably possible so we can investigate with the relevant fulfilment or delivery provider.
If an order is confirmed as lost in transit, an appropriate remedy may include a replacement, reprint or refund.
Can I change or cancel an order after placing it?
Contact us immediately if you need to change or cancel an order.
Because made-to-order products can enter production shortly after an order is placed, changes and cancellations cannot be guaranteed. Once production has progressed, modification or cancellation may no longer be possible.
Can I change my shipping address after ordering?
Contact us immediately if you notice an error in your delivery address. We will attempt to correct it where possible, but an address change cannot be guaranteed once production or shipping has begun.
Customers should therefore check their delivery details carefully before completing checkout.
What is Find Your Kingdom?
Find Your Kingdom is an entertainment and fictional world-building experience that associates you with one of the Kingdoms within Weaver’s Story.
It is not a psychological, medical, diagnostic, scientific or professional assessment.
What are Explorer Journals and the Discovery Archive?
Explorer Journals are part of the interactive Weaver’s Story experience. As you explore the journals, you can uncover discoveries connected to the Kingdoms and the wider WSNZ world.
Recovered discoveries can be viewed through the Discovery Archive, allowing you to gradually uncover more of the world as your expedition progresses.
Will my discoveries and journal progress be saved?
Where supported by the website, Weaver’s Story may maintain information relating to Explorer Journals, discoveries, Explorer’s Log activity, selections and other progression features.
These systems may continue to change and expand as Weaver’s Story develops.
How can I contact Weaver’s Story?
For customer support, order enquiries or general questions, contact:
Weaver’s Story
Email: kingdomofkopu@gmail.com