PRIVACY POLICY
1. About This Policy
Weaver's Story / WSNZ ("Weaver's Story", "WSNZ", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, create or use an account, participate in interactive features, make a purchase, contact us, or otherwise interact with Weaver's Story.
We handle personal information in accordance with the Privacy Act 2020 (New Zealand) and other applicable privacy laws.
2. Information We Collect
Depending on how you interact with Weaver's Story, we may collect information including your name, email address, telephone number, billing and shipping addresses, account information, order and transaction information, products viewed, purchased or added to your cart, communications you send to us, marketing preferences, website usage and interaction information, device and browser information, IP address, approximate location derived from technical information, cookies and similar technology information, and information generated through your use of interactive Weaver's Story features.
Where applicable, our interactive features may also store information relating to your Kingdom assessment, Explorer Journals, discoveries, Explorer's Log, progress, selections, results, or other activity within Weaver's Story.
3. How We Collect Information
We may collect personal information directly from you, when you create or use an account, place an order, complete forms, assessments or interactive experiences, contact us, subscribe to communications, use our website, interact with cookies or similar technologies, or through service providers and other permitted sources.
Where personal information is collected about you indirectly, we will handle that information in accordance with applicable requirements under the Privacy Act 2020.
4. How We Use Your Information
We may use personal information to operate and maintain Weaver's Story; process and fulfil orders; arrange shipping and delivery; process payments; manage customer accounts; maintain website progress and interactive experiences; provide Kingdom assessment results; maintain Explorer Journals, discoveries and Explorer's Log information where applicable; respond to enquiries and customer-service requests; communicate with you about orders or your account; prevent fraud, misuse and security threats; troubleshoot and improve the website; understand how visitors use Weaver's Story; personalise website functionality where appropriate; send marketing communications where you have consented or where otherwise permitted by law; comply with legal obligations; and enforce our Terms of Service and other policies.
If information is required to provide a particular service and you choose not to provide it, we may be unable to provide that service or make certain website features available.
5. Service Providers
We use trusted third-party service providers to help operate Weaver's Story and our online store.
These providers may support website and ecommerce infrastructure, payment processing, order fulfilment, shipping and delivery, email and communications, analytics, website security, fraud prevention, and other services necessary to operate our business.
They may process personal information where necessary to perform services on our behalf or provide functionality you request.
We do not sell your personal information simply for payment.
6. Payments
Payments are processed using secure third-party payment services made available through our checkout.
We do not ordinarily receive or store your complete payment-card details ourselves. Payment information is handled by the relevant payment provider in accordance with its own security and privacy practices.
7. Cookies and Similar Technologies
We use cookies and similar technologies to operate Weaver's Story, remember preferences, maintain account and shopping functionality, understand website usage and, where applicable, support analytics and marketing.
Further information is available in our Cookie Policy.
8. Marketing Communications
If you subscribe to marketing communications, we may send you Weaver's Story news, product announcements, releases and other relevant communications.
You may unsubscribe from marketing emails at any time using the unsubscribe option contained in those messages.
Unsubscribing from marketing does not prevent us from sending necessary communications relating to an order, account or service you have requested.
9. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to provide products or services you request, process payments, fulfil and deliver orders, operate and secure the website, obtain professional or technical services, prevent or investigate fraud or unlawful activity, comply with legal requirements, or protect our legitimate legal rights.
We do not disclose personal information unnecessarily.
10. Overseas Processing
Some service providers we use may store or process information outside New Zealand.
Where personal information is disclosed overseas, we will handle that disclosure in accordance with applicable requirements of the Privacy Act 2020.
11. Storage and Security
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration and disclosure.
However, no internet-based system can guarantee absolute security.
12. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, accounting, legal or regulatory purposes.
Different types of information may therefore be retained for different periods.
13. Access and Correction
Under the Privacy Act 2020, you may request access to personal information we hold about you and request correction of information you believe is inaccurate.
We may need to verify your identity before providing access to personal information.
14. Children
We do not knowingly seek to collect personal information from children where parental or guardian consent would be required by applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us.
15. Changes to This Policy
We may update this Privacy Policy when our website, services, business practices or legal obligations change.
The latest version will be published on Weaver's Story together with the date it was last updated.
16. Contact
For questions about this Privacy Policy, requests to access or correct personal information, or concerns about how we handle your information, contact:
Weaver's Story / WSNZ
Email: kingdomofkopu@gmail.com